FAQ

FAQ

ONLINE ORDERS

WHERE DO YOU SHIP?

We ship across the continental United States via UPS. We do not ship to PO Boxes.

HOW IS SHIPPING CALCULATED?

Shipping is calculated based on weight and zip code. All items are made in and shipped from NYC.

WHEN WILL I RECEIVE MY ORDER?

UPS Shipping Information:

All orders will be shipped only on Mondays and Tuesday.
We offer UPS ground shipping for next day delivery for qualified areas. Orders placed Wednesday, Thursday, Friday, Saturday and Sunday will be shipped on Monday and Tuesday. Cut off for Tuesday orders is 4pm.

We ship UPS 2nd Day Air  for all other states. We will ship Monday and Tuesday only. Cut off for orders placed on Tuesday is 4pm.

We are unable to ship over the weekend or on holidays due to the perishable nature of our products.
Due to COVID-19 UPS is experiencing some delays which are out of our control for this reason we have decided to only ship on Monday and Tuesday to ensure you receive product intact.
We will do everything in our power to ship according to delivery dates but please note delays may occur.

IS THERE AN ORDER MINIMUM?

There is no minimum order, but there is a $4 packaging fee. Therefore it is more cost effective to order multiple items at once.

WHERE CAN I FIND MORE INFORMATION ABOUT ALLERGENS?

Our products are baked in a 100% gluten free  and peanuts free facility.

Our establishment is Certified Free-From Wheat and Gluten through Kitchens with Confidence.

Please note that other allergens including dairy, eggs, tree nuts and coconut are present in our facility.

Chocolate may contain Soy lecithin.

Before placing your order and before consuming, please check labels/ingredients/allergen information to make sure the items are appropriate for your needs.

If you have additional questions, please feel free to email us at orders.senzaglutennyc@gmail.com

HOW SHOULD I STORE MY BAKED GOODS ONCE I RECEIVE THEM?

Our fresh baked goods are made without preservatives and some items are shipped frozen. Please refer to individual product specifications in our online store for specific storage recommendations.

In general, we recommend refrigerating items upon arrival; baked goods can be refrigerated for up to five days and frozen items for up to three months.

HOW ARE THE GOODS PACKAGED?

Our baked goods are made without preservatives and are shipped frozen and packaged with ice-brix. By the time you receive your package, the ice may have melted and your items may have defrosted. Please refrigerate or freeze items upon arrival, though cookies can BE kept at room temperature. Baked goods can be refrigerated for up to five days and frozen for up to three months.

Return Policy

We greatly value our customers feedback. If you are not satisfied with your order please alert us via email within 24 hours of receiving your order.

We cannot make accommodations after the 24 hour period. Please email us at orders.senzaglutennyc@gmail.com

Join our mailing listSign up to receive email updates, special promotions and more.